Job Description

Relationship Banker I, PT

DEPARTMENT: Deposit Administration-Retail Department

REPORTS TO: Assistant Banking Center Manager / Banking Center Manager

SUPERVISES: None

FLSA: Non – Exempt STATUS: Part Time

EEO Classification: 5 Administrative Support Workers

JOB GRADE: A

HOURS: Regular part-time, less than 30 hours/week. Saturday rotation required.

SUMMARY: This position provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, and knowledgeable service to the customer.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Attend and complete Field and Main University courses
• Prior customer service experience preferred
• Cash handling/teller experience preferred
• Understanding of basic mathematical skills
• Good interpersonal communication and computer skills

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage large sums of currency with accuracy.
• Receives cash and checks for deposits to accounts, verifies amounts, examines checks for proper endorsements, and enters transactions correctly into bank's computer system.
• Examines identification and verifies validity.
• Examines checks deposited and determine proper funds availability based on regulation requirements and completes hold notices accurately.
• Processes large commercial deposits.
• Processes savings withdrawals.
• Processes loan payments: verify payment amounts and applies payment to loan accordingly.
• Identifies counterfeit currency.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or fraud.
• Issues cashier's checks, redeems U.S. savings bonds, processes safe deposit box payments, processes credit card payments and issues gift cards.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Knowledgeable of products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to: refer customers to the proper department for issues that cannot be resolved in retail.
• Promote and cross-sell bank products and services.
• Identifies and attempts to correct any discrepancies found in customer information files (CIF).
• Assists in opening and closing of vault and night depository.
• Balances cash drawer daily.
• Balances TCR daily.
• Participates in product training meetings.
• Researches any outages and reports any unresolved discrepancies to the supervisor.
• Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
• Opens and closes the bank by following established security procedures.
• Lives and represent the Field and Main culture and brand.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Other duties as assigned.

COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.

• Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills and commitment to pursing continuing education opportunities to advance technical skills.
• Initiative - Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Takes proactive steps to accomplish tasks without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience, and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
• Follow-Up - Completes assignments and tasks willingly, promptly, and efficiently. Responds with a sense of urgency to requests from customers, co-workers, and /or supervisor. Keeps supervisor informed of status of completed tasks.
• Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume, and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners.
• Interpersonal Relationship Skills - Works well with co-workers conveying thoughts and actions in a positive manner. Supports, accepts, and understands management and company directives, and works to help achieve individual, departmental, and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions, and solicits feedback to improve performance.

• Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work, as quantity of work increases. Individual organizes, prioritizes, and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat, and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
• Adherence to Policies and Procedures - Understand s the importance of adherence to bank policies in job related functions, employee, and banking issues. Maintains confidentiality of employee, customer, and bank information, within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee, and bank information.

ADA REQUIREMENTS : Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs.

This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

03/02/2023 TV EOE/ Minorities/Women/Vets/Disabled

PI9982661c96f4-30492-34548896

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