Job Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Greater Miami Expressway Agency (GMX) maintains high standards for transportation operations and is dedicated to improving traffic operations throughout the five GMX toll roads which include SR924, SR112, SR836, SR874 and SR878 in Miami-Dade County. The GMX Transportation Management Center (TMC) staff proactively manages planned and unplanned incidents by providing accurate, timely and meaningful traffic information to the motoring public while coordinating resources with the Road Ranger Safety Service Patrols and first responders. The goals of the TMC program is to provide high-quality services and coordinate with area stakeholders/agencies to manage quick detection and safe clearance of incidents. This position is based at the collocated FDOT District 6 and Florida Highway Patrol control room. 

Job Summary:  

The responsibilities of the GMX TMC Shift Supervisor includes: 

• Comprehensive knowledge and experience with GMX TMC Operator responsibilities. 
• Expectation to perform GMX TMC Operators tasks during peak times and when Operators are on breaks and/or paid time off. 
• Responsible for all real-time, shift management aspects of the control room’s operation, to include supervising active incidents, personnel scheduling, monitoring and reporting (if needed) equipment functionality, maintaining active communications (as events predicate) with other agencies. 
• Monitor all lane blockage/closure events to ensure that all required fields in the SunGuide® software are entered correctly. 
• Oversight of all Operator secondary position responsibilities, assuring expectations are being met and the appropriate training has been provided for the proper execution of said functions 
• Maintain awareness of activities in the control room to assist other GMX TMC Operators when they are in need of assistance. 
• Assume the role of control room Operator should depleted staffing levels dictate. 
• Oversee construction coordination and Road Ranger dispatching from the control room, assuring quality levels are being consistently met. 
• Availability for all “on-call" responsibilities (weekends and nights). 
• Ensures shift change logs are accurate. 
• Assure routine, accurate and timely processing of all control room staff timesheets. 
• Conduct personnel performance auditing assessments, tracking results. 
• Ensure adherence to established policies and procedures. 
• Organize and coordinate all employee training, initial and recurrent (as conditions warrant). 
• Execute event-specific traffic operations plans. 
• When asked, participate in post-incident analysis. 
• Verify receipt and accuracy of Road Ranger schedule and that the Road Ranger schedule is updated and accurate in SunGuide software. 
• Set positive example for GMX TMC Operators by conveying professional attitude, behavior, and work ethics at all times. 

Qualifications

Minimum Requirements:  

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience 
• Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening.  
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process 
• Must be able to remain in a stationary position for prolonged periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to staff or partner agencies.  
• Constantly operate a computer and other monitoring equipment. 

Preferred

Qualifications

• Associates degree or greater in a relatable discipline; or practical experience in a similar role; 1+ years working in a leadership capacity; experience in traffic management or emergency services.  
• Ability to work calmly and accurately under pressure. 
• Effective oral and written communications skills for in-person, radio, and phone conversations. 
• Experience in leading, mentoring, and evaluating personnel. 
• Effective communication, organizational, and people skills.  
• Proficient use of computers, Microsoft Office (Word, Excel, PowerPoint), and audio/visual equipment. 

Additional Information

• Sponsorship opportunities for US employment authorization are not available for this position. 
• Relocation assistance is not available for this position. 
• Position is on-site; no remote work opportunity is available. 

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

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