Achieve Test Prep is the nation’s largest educational consultant specializing in credit-by-examination degree paths. We empower our employees and believe they are fundamental to our success. Headquartered in Wayne, New Jersey, we support working adults on their journey to obtaining a college degree with greater efficiency and affordability through an alternative credit-earning path. As a fully remote company, Achieve promotes a work-from-home model, fostering employee engagement, inclusivity, and work-life balance.
NOTICE: Complete the pre-screeners during the application process to be considered for this position.
#### **Job Summary**
Achieve Test Prep is seeking an experienced and strategic Collections Manager to lead and optimize our offshore collections team. This role will focus on strengthening multi-channel collections efforts—including SMS, email, direct mail, and outbound calls—while leveraging data-driven insights to enhance collections efficiency and effectiveness. The ideal candidate will bring deep expertise in collections management, proven leadership skills, and a customer-centric approach to drive recovery rates while fostering positive customer experiences.
**Roles & Responsibilities**
* Lead, manage, and mentor the collections team, ensuring adherence to high performance and company standards.
* Oversee the entire collections process, from account delinquency to final recovery, across all communication channels.
* Develop and execute multi-channel collections strategies that optimize recovery rates while enhancing customer satisfaction.
* Regularly analyze performance metrics, providing senior management with reports and recommendations for continuous improvement.
* Identify and implement process improvements, including automation tools and advanced collections strategies.
* Ensure compliance with FDCPA and other debt collection regulations.
* Collaborate closely with Customer Success, Finance, and Development teams to align collections goals with business objectives.
* Utilize CRM and collections software to monitor campaign effectiveness and streamline workflows.
* Handle escalated cases, providing guidance and negotiation support to team members.
* Continuously enhance collections strategies and customer communications to reduce delinquency and bad debt.
**Desired Skills & Experience**
* Bachelor’s degree in Finance, Business, or related field preferred, or equivalent experience.
* Minimum of 2+ years in collections management, with a focus on multi-channel campaigns.
* Demonstrated success in leading high-performing collections teams.
* Skilled in data analysis and reporting with a track record of actionable recommendations.
* Familiar with collections software and CRM platforms (e.g., Salesforce).
* Excellent communication, negotiation, and leadership skills.
* Strong understanding of debt collection regulations, including FDCPA.
* Process-improvement mindset with a focus on results.
**Job Details**
* **Type**: Full-time position
* **Schedule**: Flexible, with at least 4 hours of overlap during the 9 AM - 5 PM EST workday; evening shifts expected on some weeknights.
* **Remote**: 100% Online
NOTICE: Complete the pre-screeners during the application process to be considered for this position.
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